Money-back guarantee
Flexivari Returns and Refunds Policy
Zodiac bracelets have three promises, each set out below: the 30-Day Money-Back Guarantee, the holiday extension for orders placed November 1 through December 24, 2026, and the 90-Day Gift-Safe Guarantee. Personalized jewelry, other jewelry, and the radio and sharpener have their own terms further down this page.
Zodiac bracelets
How to ask: one email to support@flexivari.com with your order number. For a break, add a photo of the break.
30-Day Money-Back Guarantee
30-Day Money-Back Guarantee. If you're not happy for any reason, email support@flexivari.com with your order number within 30 days of delivery. We refund your order to your original payment method. "Delivery" means the date your tracking shows the package as delivered.
Holiday orders
Holiday orders. If you order from November 1 through December 24, 2026, you can ask for your money back until January 31, 2027, or within 30 days of delivery if that is later.
90-Day Gift-Safe Guarantee
90-Day Gift-Safe Guarantee. If a bracelet breaks, goes missing, or is the wrong sign (whoever made the mistake), email support@flexivari.com with your order number within 90 days of delivery. For a break, add a photo of the break. A package counts as missing if it never arrives, or if tracking says delivered and it isn't with you. We send a replacement or refund that bracelet, your choice. One replacement or refund per bracelet. If a package never arrives, the 90 days run from the day you ordered.
A bracelet's refund is the set price divided by the number of bracelets in the set. For example, The Trio is $34.95 for 3 bracelets, so one bracelet's refund is $11.65. A gift box bought on its own is refunded at the price you paid.
When you'll see your money
When you email us inside a window above and ask for a refund, we refund your original payment method within 10 business days of your email. If we ask you to send the items back first, the 10 business days count from the day they reach us. Your bank or card company may need extra time to show it. If more than 15 business days have passed since your email, or since your return reached us, and you haven't seen the refund, email support@flexivari.com again.
Kitchen tools: product guarantees (updated October 18, 2026)
Rolling Knife Sharpener: 100-Day Sharp-Again Guarantee. If the sharpener doesn't bring the edge back on your straight-edge kitchen knives within 100 days of delivery, email support@flexivari.com with your order number and we refund you in full. For the 2-pack, we refund the full 2-pack price. The guarantee covers straight-edge kitchen knives (chef's, santoku, utility and paring knives), not serrated knives or scissors.
This guarantee is in addition to the 30-day return policy below, which still applies to unused kitchen tools in their original packaging.
We want you to be completely satisfied with your purchase at Flexivari. Please read our return and refund policy below for any issues with your order.
Personalized jewelry (made to order)
Personalized pieces, such as our Engraved Family Heart Necklace, are made for one person after you order. Because they can't be resold, they can't be returned or exchanged for a change of mind. Instead, we stand behind them this way:
- Spelling check before we make it. Your order confirmation repeats every name and birthstone month exactly as you typed them. Reply within 24 hours and we'll correct any spelling or month before your piece is made.
- Hard for her to read? If the names on your piece are hard to read, send us a photo within 30 days of delivery and we'll remake it, free. One remake per order.
- Faulty, damaged or not as ordered? If your piece arrives faulty or damaged, or doesn't match what you ordered (for example, a wrong name, month or finish colour), contact us within 30 days of delivery with a photo and we'll replace it at no cost. If a replacement isn't possible, we'll refund you in full.
To use any of these, email support@flexivari.com with your order number and a photo. If we need the piece back, we'll email you a prepaid return label.
30-Day Return Policy (non-personalized items)
This section applies to other jewelry, the radio, the sharpener and any other product that is not a zodiac bracelet or a personalized piece.
We offer a 30-day return policy on non-personalized items. You have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be in the same condition as you received it — unworn or unused, with tags, and in its original packaging.
- You must provide a receipt or proof of purchase.
To start a return, please contact us at support@flexivari.com with your order number. We will reply with the next steps. If we need the item back, we'll email you a prepaid return label.
For any return questions, feel free to contact us at support@flexivari.com.
Damages and Issues
Please inspect your order upon receipt. If you find any defects, damages, or receive the wrong item, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items) — see "Personalized jewelry" above for how we handle these
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale (FREE) items, shipping costs, or gift cards. If you have any questions or concerns about a specific item, please contact us.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. This does not apply to items made to your specifications, such as personalized jewelry.
Refunds
We will notify you when your refund has been approved, and you'll be automatically refunded on your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at support@flexivari.com
Orders placed before October 22, 2026
Orders placed before October 22, 2026 keep the refund terms in force on the day they were placed: the policy updated October 18, 2026, the version of October 10, 2026, the version of October 8, 2026, or the version before that, whichever applied. The guarantee shown on the product page when you ordered also stands. Email support@flexivari.com and we'll apply the terms that fit your order date.
Last updated: October 22, 2026