Flexivari Returns and Refunds Policy
We want you to be completely satisfied with your purchase at Flexivari. Please read our return and refund policy below for any issues with your order.
30-Day Return Policy
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be in the same condition as you received it — unworn or unused, with tags, and in its original packaging.
- You must provide a receipt or proof of purchase.
To start a return, please contact us at support@flexivari.com. We will provide you with the full return address.
Returns are shipped to our returns center in Germany, and return shipping costs are the responsibility of the customer.
For any return questions, feel free to contact us at support@flexivari.com.
Damages and Issues
Please inspect your order upon receipt. If you find any defects, damages, or receive the wrong item, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale (FREE) items, shipping costs, or gift cards. If you have any questions or concerns about a specific item, please contact us.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
Once we've received and inspected your return, we will notify you if your refund has been approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at support@flexivari.com