Refund policy

Flexivari Returns and Refunds Policy

We want you to be completely satisfied with your purchase at Flexivari. Please read our return and refund policy below for any issues with your order.

Personalized jewelry (made to order)

Personalized pieces, such as our Engraved Family Heart Necklace, are made for one person after you order. Because they can't be resold, they can't be returned or exchanged for a change of mind. Instead, we stand behind them this way:

  • Spelling check before we make it. Your order confirmation repeats every name and birthstone month exactly as you typed them. Reply within 24 hours and we'll correct any spelling or month before your piece is made.
  • Hard for her to read? If the names on your piece are hard to read, send us a photo within 30 days of delivery and we'll remake it, free. One remake per order.
  • Faulty, damaged or not as ordered? If your piece arrives faulty or damaged, or doesn't match what you ordered (for example, a wrong name, month or finish colour), contact us within 30 days of delivery with a photo and we'll replace it at no cost. If a replacement isn't possible, we'll refund you in full.

To use any of these, email support@flexivari.com with your order number and a photo. You don't need to send the piece back unless we ask.

30-Day Return Policy (non-personalized items)

We offer a 30-day return policy on non-personalized items. You have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as you received it — unworn or unused, with tags, and in its original packaging.
  • You must provide a receipt or proof of purchase.

To start a return, please contact us at support@flexivari.com. We will provide you with the full return address.

Returns are shipped to our returns center in Germany, and return shipping costs are the responsibility of the customer.

For any return questions, feel free to contact us at support@flexivari.com.

Damages and Issues

Please inspect your order upon receipt. If you find any defects, damages, or receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items) — see "Personalized jewelry" above for how we handle these
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale (FREE) items, shipping costs, or gift cards. If you have any questions or concerns about a specific item, please contact us.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. This does not apply to items made to your specifications, such as personalized jewelry.

Refunds

Once we've received and inspected your return, we will notify you if your refund has been approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at support@flexivari.com