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Flexivari Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Once your order ships, you will receive a confirmation email with a tracking number.

If you do not receive tracking information within 72 hours of placing your order, please contact us at support@flexivari.com.

Shipping Coverage

We currently ship within the United States only.

Estimated Delivery Times

Each product page shows which of these applies to that item.

  • Items that ship from our US warehouse: free tracked delivery in about 4–8 business days after your order ships.
  • Made-to-order items (personalized pieces): each is made for you first, then delivered in 12–18 business days.
  • All other items: most US orders arrive within 7–14 business days.

Delivery times may vary depending on your location, carrier processing, and other factors outside our control. During peak seasons or periods of high demand, deliveries may take slightly longer.

These timeframes are estimates, not guarantees. Delays caused by carriers, weather conditions, or force majeure events are beyond our control.

Order Tracking

Once your order ships, you will receive an email with your tracking number. You can track your package at any time on our Order Tracking Page.

If you have questions about your shipment, contact us at support@flexivari.com.

If a zodiac bracelet breaks, goes missing or is the wrong sign

90-Day Gift-Safe Guarantee. If a bracelet breaks, goes missing, or is the wrong sign (whoever made the mistake), email support@flexivari.com with your order number within 90 days of delivery. For a break, add a photo of the break. A package counts as missing if it never arrives, or if tracking says delivered and it isn't with you. We send a replacement or refund that bracelet, your choice. One replacement or refund per bracelet. If a package never arrives, the 90 days run from the day you ordered.

Lost, Delayed, or Missing Packages (every product except zodiac bracelets, which are covered above)

If your order appears lost, delayed, or has not arrived within the estimated delivery window, please take the following steps before contacting us:

  • Check your tracking link for the most recent status update.
  • Allow additional time for carrier processing, especially during peak periods.
  • If your package is marked as delivered but you have not received it, check with neighbors, building management, or any secure locations near your delivery address.
  • Contact your local post office if a package marked as delivered cannot be located.

With VIP Shipping Protection ($2.95): If your package is lost in transit, goes missing after it is marked delivered, or arrives damaged, email support@flexivari.com with your order number within 90 days of the delivery date on your tracking (if it never arrives, within 90 days of your order date). For damage, include a photo. For a package marked delivered, please check around your door, with your neighbors and with your local post office first. We send one replacement per order, and if an item can't be replaced, we refund it.

Without VIP Shipping Protection: We will work with you to resolve the issue on a case-by-case basis, but we cannot guarantee a replacement or refund for packages lost in transit.

Unless your order has VIP Shipping Protection, once a package is marked as "Delivered" by the carrier, Flexivari is not responsible for packages that are stolen, misplaced, or not retrieved from the delivery location.

Product guarantees shown on a product page (for example the 100-Day Sharp-Again Guarantee) apply as written there, in addition to this policy.

Address Changes

If you need to update your shipping address, please contact us at support@flexivari.com as soon as possible. Once an order has shipped, we are unable to modify the delivery address or reroute the package.

Orders placed before October 22, 2026

Orders placed before October 22, 2026 keep the delivery window shown on their product page when you ordered. Where this policy applied, it is the version updated October 18, 2026 for orders placed from that day, the version published October 11, 2026 for orders placed from October 11 to October 17, or the version in force on the day you ordered for earlier orders.

Need Help?

Our support team is available by email and happy to assist with any shipping questions or concerns.

Email: support@flexivari.com